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The New Steps of Service hospitality model changed everything for Kevin Healy and the HOUSEpitality Family Restaurant Group. By switching to Toast Order & Pay at the Table and implementing a 20% service charge, they were able to: -Bump their servers’ hourly rate to the mid-$20 range -Close the pay gap between front-of-house and back-of-house staff -Hire 260 people in only a few months -Cover their front-of-house labor with that 20% service charge Review our in-depth guide to the New Steps of Ser
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Hospitality Innovation Labs Roger Beaudoin explains how managers delegate, but true leaders empower their teams to perform at a high level. In the presentation, he demonstrates how to lead by example, recognize and nurture talent, reward additional responsibility and execute accountability to deliver amazing guest experiences and elevate the members' organization. For the full webinar visit washospitality.org and scroll down to our webinar replays! #wahospitality #hospitalityindustry #washington
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In preparation for Hospitality Action’s Back to the Floor on 20th March, we asked the brilliant John Hollywood MIH this weekend to put the Iconic Hotels Resorts team through their paces with some… | Andrew Stembridge
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