TEL AVIV, Israel, Feb. 24, 2026 /PRNewswire/ -- RADCOM Ltd. (NASDAQ: RDCM) announced today the launch of RADCOM Neura, an artificial intelligence (AI) agent suite designed for integration into agentic ...

Florida Gov. Ron DeSantis visited Kentucky to advocate for a balanced budget amendment to the U.S. Constitution.

Prime Bridge Solutions, a rising provider of customer support and call center services, announced the global launch of its customer experience platform designed to transform how businesses deliver ...

Businesses can reduce costs and improve CX by improving FCR rates. However, the report notes that a high FCR rate may mask underlying problems. “If the business had been handling live calls that were ...

Efficiency often takes center stage in call centers – it’s a natural area of focus. But, that means that a fundamental human skill can sometimes be overlooked: Active listening. The ability of an ...

Gregory Carr and Lyman Davis were friends, more or less. They would sit around drinking and joking, and they knew each other’s families. Carr, a former rodeo clown, once took Davis to watch horses ...

WASHINGTON, Sept 10 (Reuters) - U.S. Defense Secretary Pete Hegseth held his first conversation with his Chinese counterpart and stressed that the United States does not seek conflict with China, but ...

LC Anderson, provider of commercial HVACR solutions in Eastern Massachusetts, announced that it has joined forces with FirstCall Mechanical, a commercial and industrial services company. This ...

When Jen Pawol took the field for the Atlanta Braves’ doubleheader with the Miami Marlins, she made history as the first woman to umpire a regular-season game in Major League Baseball. The crowd at ...

As customers continue to gravitate toward brands based on experiences, the service and support your call center team provides is a crucial differentiating factor. A poorly performing call center leads ...