Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies ...

Digital channels recorded remarkable engagement throughout the year, with total interactions via email, chat, social media channels, and WhatsApp nearing 1.2mln ...

The Ministry of Human Resources and Emiratisation (MoHRE) completed over 60 million communication engagements with its customers through the Tawasul system in 2025, reflecting the impact of digital ...

The Everest ransomware gang has struck again, this time targeting sportswear giant Under Armour in a cyberattack that exposed sensitive information from millions of customers worldwide. The breach, ...

Verizon is offering a very small mea culpa after Wednesday's massive outage, which drew more than 1.5 million reports on Downdetector and lasted hours. Initially, the carrier posted on X that it will ...

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SAN ANTONIO – VIA Metropolitan Transit on Tuesday unveiled its new VIA Link Southeast zone, expanding its app-based, on-demand ridesharing service to cover a 13.8-square-mile area on San Antonio’s ...

OpenAI is notifying some ChatGPT API customers that limited identifying information was exposed following a breach at its third-party analytics provider Mixpanel. Mixpanel offers event analytics that ...

T-Mobile's Text to 911 service is now available. The option is available free of charge to anyone with a compatible smartphone. T-Mobile, Verizon, and AT&T customers can sign up for it. Imagine you ...

BEXAR COUNTY, Texas – More people will be able to enjoy VIA’s rideshare program, which just expanded to a sixth region in Bexar County. Sandra Alba, 55, was excited about the “convenience” of the ...

Cybercriminals are abusing a widespread lack of authentication in the customer service platform Zendesk to flood targeted email inboxes with menacing messages that come from hundreds of Zendesk ...

Hackers stole partial payment information and personally identifiable data, including names and government-issued IDs, from some Discord users after compromising a third-party customer service ...