The back office is not a cost center-it directly links to customer experience programs. Based on Aberdeen's recent survey of over 400 contact center and back office leaders, an average of 16% of all ...

Particular Audience has launched the third phase of its Retail Media platform, available now to existing clients on DiscoveryOS. This rel ...

Connected customer experiences start with connected systems and data within your organization. The deeper the connections, the more power you have to orchestrate personalized end-to-end customer ...

Organizations looking to enable end-to-end customer experiences must move beyond basic integrations and take an integrated approach to CRM, CCaaS and WEMIn today's experience economy, organizations ...

Zoho has expanded the scope of Zia, its foundational artificial intelligence, with Zia Agents, Agent Studio, and Agent Marketplace. Together, these solutions empower enterprises to access, build, and ...

Smarsh, a provider of communications data and intelligence, has acquired CallCabinet, a compliance call recording and analytics technology company, for an undisclosed amount. The integration will ...

UserTesting, a provider of human insights, today unveiled Insights for Impact to help non-profits with actionable human insights.

Capacity, a support automation platform provider, is expanding its scheduling capabilities with the acquisition of YouCanBookMe, which will enable Capacity users to manage their availability across ...

Pipedrive, a provider of sales CRM for small businesses, today unveiled an artificial intelligence vision featuring a network of intelligent agents – around-the-clock digital teammates that streamline ...

Paytronix's new functionality includes 20 features to streamline catering order management while elevating the customer experience.

Meta Platform's Threads, the app that Mark Zuckerberg launched in July 2023 to take on X, last week added ads in its mobile app in the United States and Japan as it seeks to monetize the platform used ...

At Glance we’ve made it our mission to humanize online communication with customers or prospects. Our enterprise visual engagement solutions drive improved CX, greater call center efficiency, and ...