As college campuses are nearly shut down physically, administrators are more inclined to use chatbots as well as virtual assistants to aid them in their teaching endeavors. This can help preserve, ...

The Clerk of Courts, Russ Joseph, has introduced Athena, the new automated virtual assistant and chatbot Friday. Athena will make the clerk’s office more accessible to citizens by being available 24/7 ...

Our exposure to chatbots is at an all-time high. From customer service to commerce to healthcare, chatbots are the fastest growing brand communication channel, thanks to their ability to handle issue ...

Insider Intelligence publishes thousands of research reports, charts, and forecasts on the Connectivity & Tech industry. You can learn more about becoming a client here. Below is some pertinent ...

CHICAGO--(BUSINESS WIRE)--eContext (www.econtext.com), the world’s largest semantic text classification engine, today released its latest white paper, Enhancing Virtual Agents with Structured ...

Businesses and individuals are continually looking for novel methods to improve customer service, optimize operations and provide individualized experiences in today’s digital world. Chatbots, a ...

Alphabet’s GOOGL Google recently unveiled an AI support assistant, enhancing its generative AI capabilities for virtual assistance. Notably, the new support assistant allows users to chat with it to ...

As virtual assistants become central to banking, financial institutions of all sizes must embrace and leverage this transformation to redefine the customer experience, writes Susan Foulds. In the ever ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (Nasdaq: VRNT), The Customer Engagement Company ™, today announced that its Intelligent Virtual Assistant (IVA) was selected as “Best Chatbot Solution” in the ...

"Bot." It's not uncommon to be familiar with the term, but have trouble defining it. What is a bot, and why should you care? In the broadest of senses, the type of bot we're referring to is simply any ...