Target employees have reportedly been instructed to smile at customers who come within 10 feet, a policy that has sparked ...

Close your eyes. Take a breath. Now try to feel genuine cosmic warmth toward the person holding a dead watch battery.

There is a classic Saturday Night Live sketch where Roseanne Barr "helps" a customer by saying exactly what every representative is actually thinking. I’ve even seen that sketch used as a training ...

Hotel prices have risen steadily and standards have declined since the pandemic. Travel experts weigh in on how to spot a ...

Baristas debate how to handle customers who turn coffee orders into over-the-top personal performances.

Dear readers. This is the third in the series. Today I will see if sharing of cases or stories can make you feel better about ...

At exactly 5.30am, before most shops open their shutters, the engines begin to growl at Soche Quarry in Blantyre. Young men mostly in tattered reflective jackets lean against their motorcycle taxis ...

Champions Group Holdings, an air conditioning and heating service provider that declares it has “the world’s friendliest technicians,” is being acquired by Blackstone Inc., the companies announced Feb ...

Target will eliminate about 500 jobs as the retail giant looks to rebuild its customer base and return to growth.

America's grocer, is celebrating Supermarket Employee Day on Feb. 22 by recognizing its more than 400,000 associates for ...

We recently visited the history-making Boca Raton to see exactly what makes its accommodations and amenities so special.

AI promises to fix dating apps’ swipe fatigue and first-message dread. It may just turn love into something smoother, safer — ...