How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. For years, if you polled financial service executives on their top priorities for the next ...

COVID-19 changed the way businesses function. As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect ...

Denver RTD launched an action plan to improve the customer experience across the system, including in amenities, fare and ...

Zurich Insurance Group has over 55 million customers around the world. The insurer built an AI tool into its agents' workflow to increase customer loyalty. This article is part of "Build IT: ...

HM Revenue and Customs (HMRC) aims to spend big on customer service, hoping to move to a modern technology platform to improve customer support. The department went out to tender for a customer ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Gordon Ramsay runs 35 restaurants across the world. If you've had the good fortune of eating ...

Silverback AI Chatbot has announced the release of its “AI Assistant” feature, designed to revolutionize how businesses ...

Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs. It's a customer-centric world. The call center ...