AI can write the perfect difficult email—but should it? As leaders and workers outsource hard conversations to chatbots, ...

Most people assume a difficult conversation goes wrong when someone says the wrong thing. In my experience, it usually goes ...

We once rehearsed difficult conversations in the shower, during the drive home or with a spouse trapped at the dinner table.

An Illinois superintendent draws on her recent book to provide advice on the quiet power of helping others rise.

Your youngest team members may just be different from the rest of your team, and the most vivid illustration of this difference is in how they perceive hard feedback. Hard is now seen as harsh.

Tips for teachers who are willing to trade consequence-based control for a framework of calm observation, genuine curiosity, ...

The Obesity Medicine Association’s interactive tool was designed to help clinicians practice real-world obesity-care ...

When dementia steals your words, it can quietly steal your closest relationships too – but a new “conversation training” method is helping Norwegian ...

When words fade due to dementia, talking to the people you love becomes more difficult. Fortunately, support is available.

DEAR READER: Are you relying on AI too much in a bubble for confirming your every move? According to a recent study by Stanford, AI is overly agreeable when it doles out interpersonal advice, which ...