Recent commentary on American States Water highlighted how its regulated structure and three subsidiaries continue to serve water and electricity customers efficiently, with an expanding customer base ...

Fidelity Investments notified a customer that her phone number and email address had been removed from her profile. When she ...

It's time to send this enterprise platform to a nice farm upstate; CCaaS can do everything CRM does — and more.

The future of customer data strategy is moving beyond traditional CDPs toward composable, AI-driven architectures with ...

Robinhood just scored a big win, but investors need to recognize the nature of the broker's customer base.

Everyone is rushing to apply AI, but foundational identity gaps, fraud and bad inputs are only being amplified, not solved, ...

Banks don’t slam the brakes on customer accounts for no reason—but lately, closures have surged in a way that feels sudden ...

Taking to social media, a customer reached out with a question for the major building society, which has branches in ...

Solution empowers small business owners to maintain a consistent, accurate presence as AI reshapes digital search results ...

Stop overpaying for idle GPUs by splitting your LLM workload into prompt and generation pools. It’s like giving your AI its ...

Westpac NZ is the first major company in New Zealand to introduce a Microsoft platform with built-in AI to help employees have better conversations with customers and reduce contact centre wait times.