In the era of total automation, the emergence and rapid rise of AI and a context in which machines and robots increasingly take on a predominant role, a dilemma arises that calls for rethinking the ...

We are in a modern world where conversations are happening across borders daily. Whether you are writing a global marketing campaign, a customer support email or a legal document, language is the ...

As organizations add AI to customer support, many are seeing an avoidable downside when the balance is wrong. Repeat contacts rise, escalations increase, and customers feel trapped. Business Training ...

What do employers need to consider to effectively balance tech and the human touch. Ayaskant Sarangi, Mphasis’ Chief HR Officer, shares his insights after having worked on the issue for the last two ...