Anyone who has had a customer support e-mail query orphaned by a vendor or who has been forced to abandon a shopping cart midsession knows that online customer service has a long way to go. E ...

This requires some basic customer service training that is catered to their responsibilities and roles in the company. Customer service basics, like being nice, easy to work with, providing a ...

How (and why) to provide wow customer experiences as a way to elevate your customer service, engage customers, and build customer loyalty and brand ambassadorship. Customer service consultant ...

By Debbie Hauss, Editor-in-Chief Recently I had the opportunity to listen to an inspiring presentation by Horst Schulze, Founder of the Ritz Carlton Hotels and, more recently, Capella Hotel Group. His ...

To heck with thinking outside the box, says veteran fixed ops boss Bob Cawley. "It's time to get back the box" and focus on relationships.

How to Design a Customer Service System. Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method ...

Haitian immigrant Nadine Vixama works as a cashier at a Whole Foods in Cambridge, Mass. Vixama has taken English classes and a program in store and customer service basics launched by the National ...