The Seattle-based coffee giant says the pickup-only model, which caters to mobile orders, is "overly transactional" and lacks the brand's signature warmth and human connection. Nominate a Woman of Influence today. Help the Puget Sound Business Journal honor the region's top women business and civic leaders with its 2025 Women of Influence Awards.

After six years of testing a mobile-order-focused concept, Starbucks is pullingthe plug on its “Pickup” locations. The company confirmed it will close orconvert all 80–90 of its pickup-only stores across more than 20 U.