AI is reshaping daily life. Parents are automating tasks, shoppers are ditching stores and tech is no longer just for the elite.

AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

ChatGPT remains the AI app leader. OpenAI’s consumer product continues to dominate, boasting 300 million weekly users and ...

The Technology Services Veteran Brings 20+ Years of Customer-Focused Experience Leading Global Enterprise Software Deployments for Manufacturing and Distribution SAN FRANCISCO--(BUSINESS ...

Holiday, With Dining Activity Up and Retail Facing Seasonal Headwinds NEW YORK--(BUSINESS WIRE)--Zeta Global (NYSE:ZETA), the AI Marketing Cloud, today released the Zeta Economic Index (ZEI) for ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

New LogMeIn Resolve updates reaffirm company’s commitment to delivering greater value to customers and simplifying business operations BOSTON--(BUSINESS WIRE)--GoTo, the leader in cloud communications ...

AI-Powered Personalization Meets Multichannel Journey Orchestration with Movable Ink and Braze NEW YORK, Feb. 4, 2025 /PRNewswire/ -- Movable Ink, the AI-powered personalized content platform, today ...

Today Adobe (Nasdaq: ADBE) announced new intelligent contract capabilities in Acrobat AI Assistant to simplify working with contracts. The new generative AI features can help customers grasp complex ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

We’re aiming for a future where co-pilots incorporate context awareness and continuous learning to become true collaborative ...

Three ways your brand can take a page out of Damola and Red Lobsters approach to increase transparency, communication and ...