According to Fenergo estimates “poor customer experience” is costing financial institutions $10 billion in revenue per year. 36% of financial institutions have lost customers due to inefficient or ...

As markets get more crowded and competition rises, businesses need to take extra measures to set themselves apart. Technology has made it easy to achieve this by making every customer interaction ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Value stream alignment. Define value streams using the customer lifecycle to guide digital transformation and improve efficiency while prioritizing customer experience. Agile strategy approach. Use ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Today, customers have more control than ever over how they interact with businesses. Attention is much more difficult to get, and data privacy and compliance are necessary for every interaction. At ...

There’s literally no greater competitive advantage than improving the customer service and customer experience of your business. The good news is that according to Micah Solomon, a well-known customer ...

The warmth and vibrancy of summer feel like a refresh button and give us the opportunity to look at things with a boost of energy and new eyes. Any good business is continually evaluating areas to ...

In the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of overall retail sales. Additionally, global ecommerce spending could surpass $7 trillion as early ...

It seems like artificial intelligence–AI–is all anyone can talk about nowadays, and not always in the most positive ways. It’s going to take over our jobs, it’s going to take over our planet–and maybe ...

Be easily reachable, answer their common questions and document areas that have room for improvement. Hire suitable representatives with a technical understanding of your products, keep a unique ...

Daily Harvest is using AI to optimize the packing space for its frozen foods. Since it started using AI, Daily Harvest has received fewer customer complaints about damaged goods. This article is part ...