LOUISVILLE, Ky. (WDRB) -- RiverLink officials said wait times for drivers calling customer service representatives have decreased in recent weeks, including one day with no waiting at all. Those ...
Tampa General cuts call wait times 58% using Hyro AI agents, improving scheduling and reducing call abandonment in three months.
KLAS Las Vegas on MSN
DETR says unemployment claim backlog is gone, answers questions on call wait times, AI
LAS VEGAS (KLAS) — A backlog of unemployment claims that soared as high as 45,000 cases during the pandemic has been cleared, ...
It will take you less time to read this column than it took for a 911 operator in D.C. to get help to a teenage girl whose mother was dying in front of her. The girl’s call for help lasted for more ...
JEFFERSON CITY, Mo. (AP) — As millions of Medicaid recipients face the potential loss of health coverage for the first time since the coronavirus pandemic, state call centers are getting inundated ...
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