Overview: Voice AI agent development firms are enabling businesses to automate calls, customer support, and conversational ...

Next time you ask, ‘where is my order’, chances are, you’ll get a response from a voice bot. Responses to customer calls are ...

Tampa General Hospital (TGH) in the US has incorporated Hyro’s voice AI agent skills suite into its administrative operations ...

SINGAPORE, Jan. 08, 2025 (GLOBE NEWSWIRE) -- CURRENC Group Inc. (Nasdaq: CURR) (“CURRENC” or the “Company”), a fintech and digital remittance pioneer serving millions of unbanked and underbanked ...

CURRENC Group Inc. has launched its SEAMLESS AI Call Centre Solutions, a range of AI-driven tools aimed at enhancing efficiency and customer satisfaction for various financial institutions, including ...

Salesforce predicts that by 2027, 50% of customer service cases will be resolved by AI. So it’s safe to say that AI’s role in customer service is here to stay. Technology is moving at a rapid pace, ...

With a gamut of challenges to be tackled across communication channels, including chat and email, Observe.AI picked the hard problem first – voice. This led to the development of a conversational ...

This move aims to bolster Tata's Digital Fabric offerings, particularly in the Customer Interaction Suite powered by Kaleyra.

For decades, contact centres have relied on spreadsheets, historical data, and manual effort to forecast staffing needs.

Serbian state-owned postal service operator Posta Srbije said it has launched a 78 million dinars ($767,165/ 664,964 euro) tender to equip its call centre with AI functionalities to improve its offer.