Oftentimes customer service is looked at as a reactive function: A consumer has an issue, reaches out to a contact center, and hopes to get an answer or some form of resolution. In a perfect world, of ...

It's been a busy time in the CRM industry, especially so for Talisma, which has been abuzz with a company acquisition, a new customer win, and new features added to its flagship suite of CRM software.

Talisma recently released Version 6.0 of its multichannel CRM suite, updating its base for managing customer relationship basics, including SFA, marketing, and customer service interactions. New ...

nGenera Corp. (fka. BSG Alliance), an Austin, Texas-based provider of on-demand enterprise software, has acquired Talisma Corp., a Bellevue, Wash.-based provider of customer interaction management ...

Talisma, a provider of Customer Interaction Management (CIM) tools has released Talisma CIM 8.0, the latest version of its customer service, sales, and support suite. According to Talisma, CIM 8.0 ...

Talisma has released a new version of its Customer Interaction Management suite, Talisma CIM 7.0. The software integrates multiple communication channels, including e-mail, chat, Web self-service and ...

BANGALORE: Talisma Corporation, a provider of Multi-channel Customer Relationship Management (CRM) solutions has released Talisma CRM version 8.0. According to the press release, the newest version is ...

The National University System is replacing the current constituent relationship management (CRM) module of its ERP system with Talisma CRM. The change is intended to provide National with greater ...

Talisma has signed an MoU with Karnataka State Open University (KSOU). Given that India’s national average of student employment is currently only 12.2 per cent, as per a report by the Centre for ...