Sprint says it's eliminating about 800 customer service jobs because fewer people are calling its centers. With growth in other parts of the business, Sprint says it expects the company's work force ...

Only a wireless company, or maybe a cable provider, could try to advance the idea that cutting thousands of customer service positions actually helps customers. It's like when a coffee shop won't add ...

NEW YORK -- Sprint is eliminating about 800 customer service jobs because fewer people are calling its centers, the company said Tuesday. With growth in other parts of the business, however, Sprint ...

With growth in other parts of the business, Sprint says it expects the company's work force to remain at about 40,000. Sprint Corp said on Tuesday that most of the affected workers were notified last ...

I have never had a lot of good things to say about Sprint from a business standpoint, but I have to applaud this. Anyone who has ever worked in a service industry of any sort knows that there is a ...

This article was originally on a blog post platform and may be missing photos, graphics or links. See About archive blog posts. Can Sprint up its game? Credit: hyku via Flickr. Customers have been ...

The two companies announce a deal that builds on an existing alliance, as Big Blue takes over the management of several Sprint call centers. Marguerite Reardon started as a CNET News reporter in 2004, ...

Apple several years back introduced something great for the iPad called the "Apple SIM," which lets you pick a wireless provider from a menu in the Settings app of the iPad, without ever having to ...

A combined T-Mobile and Sprint would build a new customer experience center in New York that could spur hundreds of new jobs, the companies said on Tuesday, the latest move to pushback against critics ...

T-Mobile USA and Sprint are alone together at the top of the J.D. Power and Associates 2011 U.S. Full-Service Wireless Purchase Experience Study. The survey recognizes "excellence in customer sales ...