The disconnect between easy discovery and low completion rates reveals unresolved challenges in U.S. online retail.

Discover how Cyber Monday began, why it exploded in popularity, and what makes it a key online shopping day each year.

In Bloomberg’s gift-for-mom experiment, Amazon’s Rufus was the only bot that tried to learn more before answering. It asked ...

AI assistance tools are also helping to make online shopping easier. Deals will continue now through Cyber Monday. WESLEY ...

Many online retailers are tightening their return policies after years of making it as convenient as possible for customers ...

Cyber Monday generates bigger sales than Black Friday because of a captive audience: Workers shopping for deals while on the ...

Online shopping can help retailers connect with long-distance buyers, but local businesses say it also provides new ways to connect with customers closer to home. Teresa Kuhar has seen the ...

Black Friday and Cyber Monday aren’t here just yet, but holiday shopping certainly is. Online shopping has become the “new ...

Do you feel like you've been spending more time filling your online shopping cart, but never actually buying the items? Over the last few months, experts say many of us have come to approach those ...

Antique stores in the Rogue Valley, such as the Ashland Artisan Emporium, are thriving by breathing new life into history.

While the rise of online shopping changed the way people go about stocking up on holiday gifts, some people are still doing ...