With Voice-to-Agent messaging, consumers can leave a detailed message that is automatically transcribed, understood and routed to agents using Nuance Conversational AI Burlington, MA, April 14, 2020 – ...
Microsoft officials have been talking up plans for a digital contact center offering featuring Teams, Dynamics 365 and Nuance AI for the past several months. Officials re-announced plans for its ...
The past year has been an eventful one for Nuance, a company with a rich heritage in OCR and document management, speech recognition, conversational AI and biometrics. In February Nuance sold its ...