In a LinkedIn post published early on Friday, June 26, the Corporate VP of Microsoft Stores, David Porter, announced that Microsoft was rethinking how to engage with customers moving their focus from ...

The rise of the Customer Engagement Platform is being driven by increased focus on privacy and consumer demand for higher quality interactions with the brands they intend to buy from. In the last few ...

New York-listed customer engagement platform Twilio Inc. has announced a multi-year strategic partnership with Microsoft aimed at accelerating the adoption of conversational artificial intelligence ...

Amdocs, a provider of software and services to communications and media companies, has partnered with Microsoft to launch the Customer Engagement Platform, which aims to empower service providers to ...

In the last few months, we have seen organizations in the region truly transform the way they work and collaborate. With more and more organizations adopting technology to enable remote work and stay ...

Community Engagement Microsoft Customer: Bay City News, Berkeley, California – Ugur Dursun & Lisa Hix. Design and create flexible content, from social memes to town-hall webinars, to engage with ...

Google's release of Customer Engagement Suite with Google — a Contact Center as a Service (CCaaS) product — with advanced artificial intelligence signals a strategic step to strengthen the company's ...

In the fast-paced world of logistics technology, there’s an often-overlooked aspect: the customer. While systems focus on “jobs,” “orders,” “deliveries” and productivity, the real person at the end of ...

Beyond clicks and likes. Engagement that drives loyalty is bidirectional, relational and continual. Extend your perspective beyond superficial metrics like clicks and likes. Loyalty is more than ...

Customer engagement platforms (CEPs) and customer data platforms (CDPs) are sometimes confused. The confusion arises from the overlapping nature of their objectives, wherein data plays a critical role ...