When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

Amdocs, a provider of software and services to communications and media companies, has partnered with Microsoft to launch the Customer Engagement Platform, which aims to empower service providers to ...

Community Engagement Microsoft Customer: Bay City News, Berkeley, California – Ugur Dursun & Lisa Hix. Design and create flexible content, from social memes to town-hall webinars, to engage with ...

ATLANTA--(BUSINESS WIRE)--CoreView, global leader in Microsoft 365 management, today announced that Washington State has expanded their engagement beyond the flagship CoreSuite product to include ...