When it comes to data, corporations continue to struggle with two conflicting goals. On one hand, they want to collect and consolidate information to streamline their operations. On the other, data ...
CRM and knowledge management (KM) were once considered entirely different disciplines, with the two sharing little but perhaps the same data warehouse hardware and a vague understanding that both ...
According to analyst firm Gartner, the SaaS segment of the CRM industry alone, which represents only a third of the entire market, will exceed US$ 4 billion in revenue by 2014. That amount of cash is ...
In a move that reflects an industrywide effort to build out end-to-end services, Oracle announced an option for companies to integrate the capabilities of its Oracle CRM On Demand with partner InQuira ...
"The acquisition of InQuira provides Oracle with a complete knowledge-management suite integrated with self-service support, online customer forums, and agent-assisted CRM," said Anthony Lye, senior ...
The KM market is expanding due to AI-driven innovation and real-time decision support needs. Cloud-based deployments lead to agile implementations across industries, and KM platforms are evolving into ...
Traditional knowledge management programs focus on distilling knowledge into systems of record, which end up being underutilized for a number of reasons, chief among them because they cannot contain ...
ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill McDermott’s Knowledge user conference keynote this year as he declared that ...
Top 5 CRM software for sales and customer management: compare features, pricing, and best-fit use cases to boost revenue, retention.
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