This may not always be work that’s directly visible to my team, but it does set the bar for the quality of care we provide. By doing so, I model for them what thoroughness and continuous learning look ...

Invisible work includes all the things employees do like answering email, attending meetings, and solving problems that are not necessarily in job descriptions or measured in any way. These things ...

In the late 1980s, pioneering sociologist Arlene Kaplan Daniels coined the concept of “invisible work.” This concept focused primarily on the unpaid labor and “emotional work” performed by women in ...