Hotel occupancy is expected to reach 63.6% in 2024, up slightly from 2023, but still shy of the 65.8% average hotel occupancy before the pandemic. Employment is up, but also still below pre-pandemic ...

A hotel guest was left hungry after hotel workers took away the room service he ordered before he was able to even eat it. In a viral video with over 640,000 views, TikToker Livvgerr (@livvgerr) ...

Planning a trip? Check out this list of the best hotel chains. These winning hotel brands topped J.D. Power’s 2025 rankings, with high marks for service, comfort, cleanliness, great value and more. In ...

TROY, Mich.: 4 Sept. 2024 — The secret to a great branded hotel stay may be in an aspect that guests do not often realize: the third-party management company operating the hotel, which creates ...

Hotels have been reducing amenities and services, blaming cost-cutting and staff shortages. Guests report missing items like toilet paper, soap, and even housekeeping services. Customer service has ...

To avoid being an annoying hotel guest, be courteous to staff and fellow travelers, leave your room tidy, and don’t forget to tip. If there’s any time a person’s true colors are revealed, it’s while ...

Hotel guests are increasingly feeling like they're getting more bang for their buck, according to the 2025 North America Hotel Guest Satisfaction Index (NAGSI) Study from J.D. Power. Redesigned for ...

Picture this: You’ve just checked in to your hotel room, whether that’s for a weekend business conference or a week-long vacation. You likely greeted the front desk employee, showed your ID, put down ...

North American hotels' increase in staffing and a focus on customer service is paying dividends in the form of guest satisfaction, according to a new J.D. Power survey. Overall guest satisfaction in ...

TROY, Mich.: 26 July 2023 — With average U.S. hotel occupancy on track to reach 63.8% in 2023, 1 just shy of the pre-pandemic level of 65.9%, business and leisure travelers are packing into hotels ...