Patients come in many shapes and sizes. So do their complaints – from the seemingly trivial to the ones that will obviously trigger a malpractice lawsuit. A practice that masters the management and ...

Patient complaints represent a critical yet underutilised resource for driving quality improvement in healthcare systems across the globe. Increasingly, research demonstrates that systematic analysis ...

(CNN) - Federal officials have announced a new platform to report denied emergency care directly to the U.S. government. All Americans are entitled to emergency medical care under a federal law called ...