CHICAGO (CBS) --After the Morning Insiders told you about a family's outrageous battle with Google, we heard from people with similar horror stories around the world, including a customer in Texas who ...

CHICAGO (CBS) --A Morning Insiders' story about Google customer service really touched a nerve. We told you about C.J. Dimayuga, who struggled to return a defective phone to Google, despite more than ...

Forward-looking: Most people dread calling customer service numbers because it usually means navigating a menu of automated options and then waiting on hold while listening to elevator music, ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Google has announced a notable upgrade to CallJoy, the automated, ...

Google's release of Customer Engagement Suite with Google — a Contact Center as a Service (CCaaS) product — with advanced artificial intelligence signals a strategic step to strengthen the company's ...

Google is bringing enterprise-like automated customer service and call intelligence capabilities to small businesses (SMBs) for a flat fee of $39 per month. Today, Google’s Area 120 experimental ...