Google Cloud is launching a call center with virtual agents to assist callers in 28 languages to address COVID-19 questions and share the data with public health agencies. Mike Daniels, Google Cloud’s ...

Pour one out, then, for the Google employees who attended an all-hands meeting earlier this month, only to be told that they need to double its serving capacity every six months to meet AI compute ...

Alphabet Inc. has successfully converted AI from a threat to an additive opportunity to its existing moat. Learn more about ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...