Matt Earle is an entrepreneur based in Toronto, Canada, and is the President of Reputation.ca, an online reputation management company. Over the past few years, we’ve seen a steep rise in popular ...
An "incident" is defined as unplanned downtime, or interruption, that either partially or fully disrupts a service by offering a lesser quality of service to the users. If the Incident is major, then ...
In November 2022 ISO released a new guidance standard, ISO 22361:2022, to provide a structured approach to crisis management. In this article Hilary Estall MBCI, IRCA BCMS Principal Auditor reviews ...
Editor’s note: Leadership Lens, appearing online at scmr.com on the second Tuesday of each month, offers insight into leadership issues and how to address them. If you are interested in future topics, ...
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