95 percent of consumers think chatbots benefit customer service. 57 percent of consumers like the instant service of chatbots. 47 percent of consumers would buy something using a chatbot. That’s why ...

One of the most recognized social media websites with over one billion members, Facebook has been in the big books of promotion and communication. Facebook offers a number of free profiles based on ...

As Zoom becomes synonymous with group video chat, Facebook announced a number of different options to connect friends remotely, including a new feature: Messenger Rooms. Like Zoom, as well as a new ...

Both Facebook Messenger and WhatsApp have their individual strengths and weaknesses. If you have both apps downloaded on your phone, chances are you’re familiar with a few of them. You might even rely ...

This is the do-it-all entrepreneur's – a.k.a. small business – guide to using bots as your business's automated assistant and marketing aid. A chatbot is a computer program that interacts with users ...

Facebook is preparing to broadly launch a free videoconferencing product called Messenger Rooms — which will allow people to connect whether they use one of the social giant’s apps or not, CEO Mark ...

The COVID crisis has kept people apart physically — and with social-distancing norms, a wave of services is pushing out “watch party” features, letting their users virtually stream video together with ...