CAMPBELL, Calif., April 30, 2026--8x8, Inc. (NASDAQ: EGHT) earns five Stevie Awards across multiple categories in The 24th ...

AI customer service can be a game-changer, but balancing automation with human touch is critical to avoid disconnection and maintain loyalty. Artificial intelligence (AI) has become a game-changer for ...

Netomi raises $110 million led by Accenture Ventures, with backing from Adobe and Jeffrey Katzenberg, to expand enterprise AI ...

Sandeep Kakani, an engineer by training and an innovator by nature, has carved a distinctive path in the medical device industry through his leadership at Align Technology. As the head of customer ...

Forge Technology Advisors (FORGE) has recognized the transformative potential of AI in customer service as it is integrating AI into contact centers. With expertise in both technology and financial ...

Elevance Health brings together the concepts of elevating whole health and advancing health beyond healthcare. It’s a health company dedicated to making real progress toward improving the health of ...

Last year I wrote an article questioning whether we should be using the term "customer technology" instead of "marketing technology." Frans Riemersma of Martech Tribe and the co-creator of the current ...

Record360, which uses mobile and Web-based app technology, has released the results from its first truck rental customer survey. Ad Loading... The survey findings point to an increasing need for truck ...

Customer service is on the brink of a major transformation in 2024 Four trends that will drive a better AI customer experience You’ve just assembled your new grill, but you’re stumped on how to hook ...

Customer service leaders who are effective at vendor and product evaluation saw only a 50 percent increase in the likelihood that they'd achieve their technology goals, according to a survey by ...

As we step into 2025, customer service in the finance sector is poised for transformative change. Technological advancements, shifting consumer expectations, and intensifying competition will drive ...

The software outsourcing company earns the IAOP Global Outsourcing 100® All Star distinction and a Customer Excellence Award from the Business Intelligence Group. MIAMI, April 28, 2026 (GLOBE NEWSWIRE ...