TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

There's no shortage of auto service chains operating, but not all offer the same level of service. This chain has proven to ...

In the recently released JD Power 2026 U.S. Customer Service Index (CSI) Study, one mass-market SUV brand topped all others. And even though JD Power combined SUVs and minivans into one category, the ...

The overall car dealership experience has improved over the last year, but some brands have a lot of catching up to do. Overall dealer satisfaction increased, with Porsche and Mini leading premium and ...

Nearly half (47%) of all new auto and home insurance policies are now purchased digitally, 1 underscoring the critical role insurance apps and websites now play as a conduit to new customer ...