Insurance firms lag in delivering excellent customer experience, but many are recognizing it's time to catch up. People have insurance for their home, life, auto or health, but many of these consumers ...

While digital transformation has generated vast amounts of insurance-related data, the ability to deliver added customer value and improved customer service requires investment in the right technology ...

Overall satisfaction with auto and property insurer digital experience declines despite lower premiums Inability to easily compare prices and coverage options limits brand consideration Chatbots and ...