The deal’s aim is to establish an integrated, AI-powered end-to-end engagement platform for pharma and biotech clients that ...

Although all major indices posted year-over-year gains, Brand Trust once again played the most influential role in driving recovery. Improvements in company reputation led Brand Trust gains.

Discover how digital experience platforms are redefining customer engagement in 2026 through personalization, omnichannel ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Dec 24, 2015, 01:46pm EST Dec 06, 2017, 10:51am EST This ...

The rise of the Customer Engagement Platform is being driven by increased focus on privacy and consumer demand for higher quality interactions with the brands they intend to buy from. In the last few ...

VoAgents’ self-learning voice AI technology enables 24/7 customer engagement, lead conversion, and operational efficiency across industries. Imagine having your best employee available on every phone ...

Read along to learn what true active customer participation is, what that looks like in practice, and why brands really need to embrace it. Many brands seek to enhance and increase customer engagement ...

A central element of the announcement is a new Retail Intelligence component of the SAP Business Data Cloud. SAP said the ...

Silent authentication strengthens security while reducing friction for customers and employees, protecting accounts without disrupting the user experience.

Life science marketing is changing, and with it our need for personalised engagement strategies. While omnichannel marketing ...

It is easy to be distracted by the latest revolutionary therapy and miss the broader revolutions which proceed more slowly but also change the industry more fundamentally. Two such revolutions ...