Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Salesforce predicts that by 2027, 50% of customer service cases will be resolved by AI. So it’s safe to say that AI’s role in customer service is here to stay. Technology is moving at a rapid pace, ...

Salesforce has sent shockwaves through the global customer experience (CX) industry after Co-founder Marc Benioff revealed that the company had cut its customer service workforce by nearly half.

When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact center. That’s true whether it’s through AI-driven analytics, the ...

AI-driven transformation. Combined solution enables intelligent automation and personalised customer interactions globally. Impact on enterprises. Enterprise contact center leaders gain scalable tools ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...