A potential Genesys sale, a Cisco surge, and a move to the cloud. There's a lot going on in the contact center space these days. The big headline in the past week was the news--still unconfirmed as I ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is changing. Research and Markets has released its 2025 Contact Center as a Service ...

The "2025 Contact Center as a Service Worldwide Market Share Report" has been added to ResearchAndMarkets.com's offering. This report is the foremost resource for vendors, investors, analysts, and ...

Grreensboro, NC , July 01, 2025 (GLOBE NEWSWIRE) -- Call Center Coach, a pioneer in contact center leadership development since 1999, today announced the launch of its AI-powered Leadership Execution ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

The contact center-as-a-service (CCaaS) market continues to effectively execute, rapidly innovate, and deliver outstanding results, demonstrating resilience and robust growth. This is happening ...

European enterprises use AI, cloud, automation to turn contact centers into agile, secure hubs powered by technology, human expertise, ISG Provider Lens ® report says The 2025 ISG Provider Lens ® ...