In this article, I'll describe two foundational skills, generally overlooked, that can optimize most any conflict management ...

Forbes contributors publish independent expert analyses and insights. Anna Shields, organizational conflict and workplace mediation expert. Although staff trained in conflict management or mediation ...

Conflict is present in all organizations and takes numerous forms. Here’s how organizations can harness conflict to create better outcomes and healthy conflict management cultures. Organizations must ...

It is likely you have encountered conflict at work at some point during your career. It is more likely you recently encountered conflict. In fact, according to CPP, Inc. - a management consulting arm ...

Marlene is known for helping leaders at every level address “the elephant in the room” and initiate conversations that get results. She’s the author of From Conflict to Courage: How to Stop Avoiding ...

In addition to the thoughts you’re having during a conflict, your body is having a physical experience of the conflict as well. This is one of the reasons that although you think you have resolved a ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Have you ever tried mixing oil and water?

Every team has a “mild salsa” person. You know the one. They won’t touch anything spicier than ketchup, panics at the sight of a jalapeño, lives by the motto “Better safe than sorry.” You lovingly ...

Even the most loving couples and loyal friends are going to have disagreements and engage in conflict. But conflict does not have to be bad or cause damage. We can love and value someone and still ...

On a campus with more than 30,000 people, we encounter different perspectives, behaviors and beliefs with everyone we meet. Sometimes disagreements can happen as we get to know others—it might be with ...