AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

Silverback AI Chatbot has announced ongoing development and refinement of its AI Assistant feature, reflecting significant shifts in how organizations manage digital communication, user interaction, ...

NOIDA, India, Dec. 26, 2025 (GLOBE NEWSWIRE) -- The newly launched AI chatbot is designed to help businesses manage high ...

As a global service provider, we have been investing in AI to streamline our service environment and provide 24/7 customer service. We are continuously integrating AI-driven tools to elevate ...

AI chatbots are one of the hottest topics among CX leaders. Many believe that these generative AI tools will accelerate customer issue resolution, improve quality of care, help mitigate the growing ...

From multimodal copilots to autonomous agents, some companies are banking on AI to transform every layer of the customer experience. AI-powered customer interactions are rapidly evolving, with ...

Imagine this: a customer visits your Shopify store at midnight, eager to track their order or inquire about a product. With no one available to respond, they leave frustrated, possibly never to return ...

People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

LB Beistad is a writer and musician based in Nashville, TN. Her love of gaming began with her cousin introducing her to Banjo Kazooie and Jak and Daxter. It was love at first play. Since then, she has ...

The next time you go to Xbox customer support for help, you might be getting some assistance from an AI chatbot. As first reported by The Verge, Microsoft has developed and is now testing an AI ...

The chatbot market is projected to drive a 23% market growth in the next five years, enhancing customer engagement and offering multilingual support. Automated chat services provide fast, ...

Luckily, Eurostar did not connect its customer information database with the chatbot, so at the time of discovery, there was no direct risk of data leakage happening.