Robodebt was the great test of Australia’s accountability mechanisms – and they failed

The final report into the Centrelink debt recovery process that wreaked havoc on the vulnerable is not the full-stop many wanted. It has not restored the trust that was so fundamentally broken ...

Outsourced call centre sweeps Centrelink customer privacy breaches ‘under the rug’, staff allege

Workers accuse government-contracted Telco Services Australia of fabricating performance statistics, denying adequate breaks and penalising staff for taking leave ...