British Airways has promised to improve its customer service and reduce call waiting times after coming through its “worst crisis in our 102-year history.” Sean Doyle, the airline’s CEO, made the ...

British Airways has held the first meeting of its new Customer Access Advisory Panel, aimed at engaging with members of the community to improve the end-to-end experience for its customers with ...

UAE, 16 November 2011: State of the art technology is set to enhance customer service levels for British Airways' travellers with the introduction of iPads to senior cabin crew worldwide on all routes ...