Knowlagent, a provider of intraday management solutions for call center agents, has further enhanced its library of ACD integrations with the inclusion of the Avaya Call Management System (CMS). This ...

Customers can order Innovative Intelligent Automation Solutions for Customer Service teams directly from Avaya and its channel partners. Enables easier access to Avaya-compatible technology that ...

Calabrio Workforce Management and Calabrio Quality Management solutions are powerful elements of the Calabrio ONE® Web 2.0-based Workforce Optimization software suite. Calabrio Workforce Management ...

As the number of methods and devices available for customer interaction continues to grow, consumers have become less tolerant of unsatisfactory merchant services, particularly customer support. New ...

Telecom behemoth Avaya and Swedish call center company Teleopti are entering into a partnership related to the Russian contact center market. As part of it, the two companies will offer their clients ...

When ING Mexico, a leader in providing insurance, pension benefits and financial services in Mexico, needed a way to enhance customer service by connecting customers to the right agent and at the ...

PHILIPPINES--Communicaion systems and tools provider, Avaya, has won a deal to implement an interactive voice response solution (IVRS) for Cebu Pacific, one of the country's largest airline carriers.

ATLANTA--(BUSINESS WIRE)--Today Intradiem announced that its portfolio of Intelligent Automation solutions will be sold through the Avaya Select Product Program. Avaya is a global leader in solutions ...