The telephone is your practice's main connection for bringing in new patients. Your front desk coordinator must always use answering the phone as an opportunity to welcome new callers enthusiastically ...

It is that one-to-one communication that allows Kimberly Rosencrance, B.S.N., RN, OCN, to excel as an oncology nurse. Each day we are overwhelmed with multiple modes of communication: phones we hold ...

Historically, supporting after-hours care has been a significant challenge for healthcare practices. Whether it’s hiring additional staff to manage after-hours patient calls or addressing messages and ...

Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

Hello Patient, a conversational AI company, has raised $22.5 million in Series A funding, which it will use to scale to more healthcare organizations and grow its product, it announced on Thursday.