An employee is pushed by angry customers who think shouting will get them what they want. Instead of backing down, the worker ...

Add Yahoo as a preferred source to see more of our stories on Google. Gregory Mason and the unicorn cake that caused so much controversy. (Courtesy Greg Mason) A Southern baker’s not-so-sweet ...

SANDY, Utah (KSTU) - Authorities in Utah arrested a man accused of purposefully crashing his recently purchased car into the dealership. He was reportedly angry the car needed work and wanted his ...

Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer ...

Tom Conrad knows that fixing the customer relationship is as important as fixing the software. I have to imagine Tom Conrad has been very busy since being appointed first interim and then permanent ...

Close-up of a Costco Wholesale shopping cart inside a warehouse aisle. - Erman Gunes/Shutterstock Sometimes, change can be a good thing, but customers have ended up downright angry with quite a few ...

Customers are blistering Southwest Airlines over its decision to eliminate a beloved free checked bags policy, but the airline is pushing back. “You guys are killing all loyalty to Southwest by ...

This story is from The Pulse, a weekly health and science podcast. Find it on Apple Podcasts, Spotify, or wherever you get your podcasts. Amie Ward has worked in the hospitality industry for more than ...

AI has been helping CX agents in many ways. Now it promises to help them relieve some of the stress of dealing with angry customers. Softbank Group’s telecom arm developed an AI tool which softens the ...