“At CenterPoint Energy, our customers count on us to ... envisioned as a stepping stone to help redefine and improve customer communications. Convey is proud to work CenterPoint Energy in ...

CenterPoint ... the resiliency of the energy system during this hurricane season." “We are acting urgently to strengthen our resiliency, and improve our communications and emergency coordination ...

The action plan includes more than 40 actions to address the resiliency of the electric system, improve customer communications and strengthen emergency response coordination. CenterPoint Energy ...

Houston - CenterPoint Energy has launched an updated version ... "As part of our overall commitment to improving our customer and public communications, we have relaunched our Outage Tracker ...

CenterPoint Energy has hired ... “We believe our more proactive communications approach is already positively impacting the customer experience through more timely information,” Wells said ...

“I take personal accountability for the areas where we fell short of our customers’ expectations,” CenterPoint CEO Jason Wells said. “Most importantly, I want to apologize to our customers ...

CenterPoint Energy officials said Thursday they are withdrawing a request to increase electricity rates by $1.25 per month for the average residential customer, bowing to intense criticism from ...

Recommended Videos More than six months after CenterPoint Energy came under fire for its ... on Aug. 1 amid the Beryl backlash. “Following customer feedback and constructive discussions with ...

Convey’s customer communication platform helps CenterPoint Energy respond with speed ... a forward-thinking utility meets a purpose-built communications platform designed to scale.